Cutterschoice.com: Customer Service

Four Easy Ways To Order:

Order Online:
The Most Convenient Way! Secure ordering 24-hours a day!

Order by Fax:
Fast and Simple! Toll Free fax line 1-800-983-PART

Order by Phone:
Call in Your Order Toll Free 1-888-288-8371

Order by Mail:
Pay by Check!

Ordering from cutterschoice.com:

Order Online:
To browse our products click on "Shop by Category" or you can use our "Search" tool located in the top right of the web page. Once you've identified an item you wish to order, you must enter the quantity you desire in the QTY box. Clicking "buy now" takes you directly to your personal Shopping Cart. In your shopping cart, you'll see the item numbers, item names, unit prices and calculated totals clearly displayed. Once you've submitted your order you'll receive an email confirmation to let you know we've successfully received your order.

Order by Fax:
For easy fax ordering, click here to print out our order form. Once you've selected your items and completed your order form, fax it to 1-800-983-PART.

Order by Phone:
Our customer service representatives are available to take your order or to answer your inquires from Monday-Friday, 8:30 a.m.-5:00 p.m. Simply call 1-888-288-8371.

Order by Mail:
If you're using the Cutter's Choice web site to browse our products, print out a copy of our order form by

clicking here. Complete all information and include payment to:

Cutter's Choice
2008 East 33rd Street
PO Box 10308
Erie, PA 16514

Make Secure Online Payments by Credit Card:
Our ordering process is secure. We use the industry standard in security, called SSL (or, secure socket layers), so that your credit card information is protected and confidential.

After submitting your order, an e-mail confirmation will be sent within minutes. The e-mail lets you know that your order was successfully received.

Cutter's Choice Customer Satisfaction Guarantee:
Cutter's Choice offers a Customer Satisfaction Guarantee on all of our parts! At Cutters Choice we go to great length to ensure the quality of our products. If you are not satisfied with a product we will give a full refund or replacement to ensure your satisfaction.

Cutter's Choice Privacy Policy:
Cutter's Choice will only use your e-mail address to confirm your internet order or to send you an update about the shipping status of our order. With your permission, we will also occasionally notify you about special Cutter's Choice offers or site updates.

Cutter's Choice does not sell, trade or in any way make your e-mail address or postal address available to other companies.

Shipping & Handling Information:
Within the continental USA. Cutter's Choice offers FREE DELIVERY on orders of $1000.00 or more. Shipping charges may vary with parts ordered. We can also ship by 3 day, 2nd day or next day for an additional cost.

Order Amount Ground Shipping
(up to $49.99) - $7.95

($50.00 - $99.99) - $9.95

($100.00 - $199.99) - $12.95

($200.00 - $399.99) - $14.95

($400.00 - $599.99) - $16.95

($600.00 - $799.99) - $22.00

($800.00 - $999.99) - $29.95

$1000.00 or more Free Delivery

Outside the Continental USA please call our Customer Service representatives at 1-888-288-8371 for exact freight costs.

New accounts:
New accounts are always welcome. Open terms are available to government, tree care and landscape customers with credit approval. On our credit application, please be sure to furnish us with accurate, complete mailing and shipping addresses, phone and fax numbers.

Open account terms:
Customers with approved credit applications in our files are allowed net prices if payment is mailed within 30 days of invoice date. A 2% late penalty is automatically added to the amount due of any invoice over 30 days past due. Invoices over 60 days past due will place your account on hold and no shipment can be sent until the account is paid.

Prices:
We are constantly searching for ways to hold prices down and offer quality parts at competitive prices, but sometimes prices do change. We try to notify all our customers before any such changes are made, however prices may be changed without or before notification. If prices are not agreeable with you, you may return the merchandise in question to us for credit.

Minimum orders:
We have a $25.00 minimum order. Please keep in mind our cost of processing small purchases and order accordingly.

Back Orders:
We have a $25.00 minimum on back orders. Back ordered items will be held for a period of 90 days. All back orders that we are unable to fill after 90 days will automatically be cancelled. If you prefer no back orders ever being held for you, please let us know and we will always cancel your back orders.

Limited Warranty:
Cutter's Choice warrants its parts to be free from defects in material and workmanship under normal use and service for a period of 90 days from the date of purchase. Liability under this warranty is limited to replacement of parts or refund, at our option. This warranty shall not apply to any part which, in our sole judgment, has been subject to misuse or improper installation. Warranty items must be shipped back to us prepaid.

Credits:
Credits are held for a 12 month period only. Please ensure they are used prior to the 12 month deadline.

Shortages & Shipping Damages:
All claims for shortages must be made within 7 days of invoice date. In the case of damaged shipments, indicate "damaged" when you sign for the package. Keep the shipping carton and the goods. Call us immediately for further instructions.

Shipping:
We will endeavor to ship all orders received by 2:30 p.m. on the same day. We will do our best to follow your special shipping instructions.

Returned Goods Policy:
Cutter's Choice offers a Customer Satisfaction Guarantee on all of our parts!

* Cutter's Choice authorization number is required for all returned items.
* The authorization number is to appear on the outside of the parcel being returned.
* We do require an explanation of the problem and our authorization for return.
* We do expect you to enclose a copy of the packing slip with your returned goods.
* Collect shipments will not be accepted unless shipped by our approved carrier.

*Note: A 15% restocking charge will apply. Goods must be returned freight prepaid. No restocking charge applies to defective merchandise or to a shipping error on our part.

O.E.M. part numbers:
Original Equipment Manufacturers' part numbers are used for identification of parts only. Original Equipment Manufacturers' names are used only for reference purposes. The references in this catalog to Manufacturers along with references to the Manufacturers' trade names, trademarks, drawings, colors and part numbers, are for the purpose of identifying Cutter's parts which may be used in lieu of corresponding parts made by the identified manufacturers. All parts in this catalog are sold by Cutter's Choice.

Product Liability Insurance:
As a manufacturer, Cutter's Choice has always carried Product Liability Insurance on products that we produce and sell. For a copy of our Certificate of Insurance, contact our local office.

The parts listed on this web site are designed for specific use in certain makes and models of lawn and garden equipment as described herein. However, product specifications change frequently as do OEM part numbers. The user is at all times responsible for determining suitability of the product for the intended use. No one should attempt repairs when not familiar with safe repair practices and the equipment being repaired. Cutter's Choice will not be responsible for any injury, loss or damage arising out of the misuse, abuse or misapplication of our products.